Shipping
Shipping is available worldwide
*All customers must pay for their own VAT fees/customs taxes if and as required by the customs laws of their country.
Shipping Times
Any storewide dispatch delays will be announced at the top website bar
Items are dispatched from New Zealand within 1-3 working days. Once shipped:
- New Zealand orders will take between 1-5 business days to arrive.
- International orders will take between 3-22 business days to arrive.
Shipping Options and Packaging
Prints are packaged in a rigid flat mailer with protective padding. Orders will be sent together in the mailer size relative to the largest print in your order.
Stickers and sticker sheets ordered without a print will be packaged in smaller envelopes with appropriate protection.
TRACKED PARCELS
- All domestic and international orders are sent as tracked parcels.
- The tracking number and link are emailed as soon as the order is dispatched.
- Discounted tracked shipping is available for international orders totaling over $40 USD.
FREE SHIPPING
Orders totaling at least $80 NZD will qualify for free shipping.
- This is automatically calculated and applied at checkout.
- These orders are sent as tracked parcels.
Store Policies
Refunds & Returns
Damage or defects
Refunds are only accepted in the case of items arriving damaged due to shipping, or arriving with defects.
For refunds or replacements, please email zenzeyi.art@gmail.com with descriptions and photos of the damage/defect, and provide your order number. Your order will be replaced at no additional cost, or refunded depending on your preference.
Change of mind
If you change your mind about a purchased item and would like to switch it to a different design, please reach out via the contact page with your order number and the changes you would like. Changes can only be made if your item has not yet been dispatched.
For any other instances you may encounter, a solution is not guaranteed. However, please contact me here about your issue and I will do my best to find one.